Cancellation Policy

1. How to cancel

The account owner can cancel by writing to contact@eryndllc.com from the email address on the account, before the renewal date of the current subscription term. We confirm every cancellation in writing.

2. When it takes effect

Cancellation stops the subscription from renewing. The workspace stays fully available until the end of the subscription term already under way, and closes on that date.

3. Fees already billed

Subscription fees cover a full term. Unless your Order says otherwise or the law requires it, fees for a term that has started are not refunded and no credit is given for unused time. If we end the subscription without cause, or because of a material breach on our part, we refund the fees for the remaining part of the term.

4. Your data

• Before the end of the term, you can print or export restock lists and count sheets as usual.
• For up to thirty days after the workspace closes, the account owner can ask us for a full copy of the workspace data.
• After that, workspace data is deleted as set out in the Data Processing Agreement, except records we must keep by law.

5. Cancellation by Erynd

We may decline to renew a subscription by giving notice before the renewal date, or end it for breach as described in the Terms of Service. In both cases the data provisions above apply.

6. Changing instead of cancelling

If you need fewer sites or users rather than no subscription at all, write to us: changes can usually be made at renewal.